Policies

Classes

1) We strive to create a safe and innovative environment by using physical exercise as our backdrop for lifelong training and health. The following apply to the Classes:

a. If you are more than 5 minutes late for a Class, you will not be able to enter the class if the class is 75% or more full. We will treat such lateness under said circumstances as a late cancellation and the class credit will be forfeited.

b. WAITLIST: in the event a class is sold out, we will open the class to students on the waitlist 5 minutes prior to class starting. If your spot is given to a waiting student due to your late arrival, we will credit the class back to your account.

c. There are significant elements of risk, serious injury or even death in any sport, activity, or training associated with exercise services. Injuries will vary in their severity depending on the circumstances and could possibly result in serious disabling injuries. Participants in our classes should be aware of such risks and commit to make every effort to educate themselves and train in such a way as to limit risk of injury to themselves and others. You are responsible for bringing all prescribed medication, appropriate clothing and footwear, and/or any equipment deemed necessary for protecting yourself against injury.

d. Always obey instructions from our staff in relation to participating in our classes. Breach of these rules means you may be asked to be removed from our classes.

e. If a class you particularly want is not available please sign up for the waiting list. Instructors and classes are subject to change.

f. Our yoga room is HEATED; we use infrared heating in all of our locations, your attendance signifies you understand this and further represents you have no medical conditions that would put you at risk by entering such a environment and practicing strenuous yoga.

Your Account

1) Before you make any purchases or subscribe to any programs on the Website, you must first establish a customer account (hereinafter referred to as “Account”), through our booking and scheduling Platform.

2) You shall be responsible for maintaining the confidentiality of your Account information, including your password, and for all activity that occurs under your Account. You agree to notify us immediately of any unauthorized use of your Account or password, or any other breach of security. You may not use anyone else’s password or Account at any time.

3) You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted by the registration process. You may update any of your Account information, designate a different credit card to be billed, or change the

4) You also agree that we may, in our sole discretion and without prior notice to you, terminate your access to the Website/Account for any reason, including without limitation: (a) attempts to gain unauthorized access to the Website or assistance to others’ in attempting to do so, (b) overcoming software security features limiting use of or protecting any Material, (c) discontinuance or material modification of the Site or any service offered on or through the Site, (d) violations of these terms and conditions, (e) failure to pay for subscriptions or purchases, (f) suspected or actual copyright infringement, (g) unexpected operational difficulties, or (h) requests by law enforcement or other government agencies.

5) You agree that we shall not be liable to you or to any third party for termination of your access to the Website/Account.

Refunds and cancellations of classes and products

1) Packages for our Classes are sold in such combinations as we may introduce from time to time. We do not allow the transfer of sessions to any other person or permit them to be used by anyone else. Any assignment, transfer or disposal of classes and packages are at our sole discretion and may only be permitted in exceptional circumstances. Class fees are non refundable. 5 and 10 Class Packages will expire 12 months from the date of purchase.

2) Class fees may be increased by us at any time.

3) When you are purchasing a single class or package, you are paying for a Class and not an instructor. Instructors are subject to change without notice.

4) Cancellation policy:

a) Pre-reserved classes must be cancelled 6 hours or more prior to the class start time.

b) For customers who purchased a 5 or 10 Class Package – If you are a No-Show or you cancel your reservation within the 6 hours prior to class start time, one class will be deducted from your purchased Class Package.

c) For customers who have an Unlimited membership – If you are a No-Show or you cancel your reservation within the 6 hours prior to class start time, you will be charged a $20 cancellation fee.

d) The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase. An administration fee shall be applicable for such refunds.

e) All Products provided by us may be returned within 14 days for exchange only or a credit to be used at the studio at some future time. Returns are valid only for Products that have not been opened, used or damaged. Products which are defective or damaged upon arrival may be returned immediately for exchange or refund.

f) We shall have the right to refuse or cancel any orders placed for Products and/or Services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

g) We reserve the right, at any time, to change the prices and billing methods for any Products or Services which shall be made effective immediately upon posting on the Website or by e-mail delivery to you. Information displayed on the Website or at our Studio as to pricing and availability is subject to change without notice.

h) You expressly agree to waive any such opportunity to contest a charge credit we have denied if our denial is consistent with our published policies, with your credit card company.

Sales and payment terms

1) To purchase any Products or Services on our Website, you must (a) be at least sixteen (16) years of age and (b) be a natural person (no corporations, partnerships or other legal entities).

2) Prior to the purchase of any Products or Services on our Website, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration, (v) any activation numbers or codes needed to charge your card and (vi) your billing address to which the card is associated. By submitting the aforesaid information to us or a third party used by us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. Unless otherwise set forth all sales of products and services are final and all charges from those sales are non-refundable.

3) You agree to pay all fees and charges incurred in connection with your purchases of our Products or Services (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify us of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes.

You consent to receive electronic communications from us when you communicate with us electronically, via email or otherwise or when you set up an Account with us. You agree that all communications (including, but not limited to all notices, agreements and disclosures) that we provide to you electronically shall satisfy any legal requirement that such communication be in writing.

Health and safety disclaimer

1) Always seek the advice of your physician or other qualified health professional before starting or changing any exercise program or making a lifestyle change. This is particularly important if you are overweight, pregnant, nursing, regularly taking medications, or have any existing medical conditions. Do not delay seeking a diagnosis or any medical advice or treatments based on information contained on this Website or in any of the Material.

2) Our Website is not intended to provide medical advice or make medical diagnoses. The Services may not be tailored to match your health or fitness level. If you are concerned about whether any exercises identified on the Website or in any of the Material are right for you, do not do them unless and until you have cleared it with your physician. Stop exercising and consult your physician if you feel light-headed or if you experience any discomfort. Only you can monitor your condition during your heated yoga class. You are responsible for practicing within your limits and seeking attention and advice as appropriate.